Inbound Customer Care Services is part of our Voice
Based Services portfolio. Our successful customer care
strategy delivers tangible benefits in establishing
long-term relationships, increasing sales and many more.
Our effective appealing experience can turn your complainant
a patron. Our tailor-made inbound customer care strategy
can transform your customer care process through our
effective strategic integration of automation, re-engineering
and day-to-day operations.
At Core Integrators, we can make
numerous prospective customers by a mere telephonic
inquiries . We can help you in all the way from establishing
a new, inside sales or customer service department to
re-engineer an existing operation. We always strive
to render a realistic, qualitative, cost effective and
measurable program for our clients.
Our inbound customer care service
includes a range of applications which we use very effectively
.:
- On-Site Needs Analysis
- Strategic and Tactical Planning
- Personnel Evaluation •
Recruiting
- Compensation/Incentive Plans
- Scripting
- Call Process Development
- Reporting Mechanisms/Procedures
- Management and Supervision
- Database/Market Segmentation
- Technology/Facility Assessment,
and much more!
Core Integrators has a joint venture
in India. Our India's Inbound Customer Care Center is
well equipped with state-of-the-art infrastructure for
enhancing productivity and provide our customer care
professionals- at all levels- It is a 160 seater Call
Center. With the capability to properly execute and
control each project. Our predictive dial technology,
Inbound ACD technology & supervisor monitoring capabilities
for easy floor management, remote and on-site client
observation capabilities and separate technology for
security have enhanced our quality of service. We are
widely acknowledged by our clients in inbound customer
care services.
Our expertise in providing
services in Pharmaceutical Industry, Telecom( Mobile
Industry), Financial Services, Technology (OEMs) and
Hospitality sectors. If you have decided to outsource
your business process in Customer Care then you are
at the right place.
For more information please contact
us.
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